Frequently Asked Questions
General Information
1. Who is ProAssist?
ProAssist is a Portugal-based assistance company that provides Medical & Repatriation Services and Towing & Roadside Assistance to International Emergency Services and Air Ambulance Companies, when on-the-ground support in Portugal is required.
2. Who can use ProAssist’s services?
Our services are designed for International Emergency Services / Air Ambulance Companies and their insured subscribers who require emergency assistance, when traveling or residing in Portugal, Azores or Madeira.
3. How do Emergency Services / Air Ambulance Companies partner with ProAssist?
We offer customized B2B partnerships. To start a partnership, please contact our business development team via
e-mail: contact@proassistportugal.com
Medical & Repatriation Services
4. What are the medical services ProAssist provides?
We offer 24/7 access to a network of hospitals, clinics, and healthcare professionals. Services include, among others, emergency medical care, medical escorts, doctor visits, medication delivery, and hospitalization arrangements.
5. Can ProAssist provide assistance with the coordination of medical repatriation to another country?
Yes. We manage all aspects of ground coordination for repatriations, including medical escorts, fit-to-fly certifications, ground transport, and liaison with airlines and hospitals.
6. Do you offer language support for international patients?
Absolutely. Our team speaks multiple languages (PT, EN, DE, ES, FR) and ensures clear communication between patients, healthcare providers and medical teams abroad.
7. How fast can ProAssist respond to the notification of a new medical case?
We operate a 24/7 dispatch and coordination center and can deploy assistance as needed.
Towing & Roadside Assistance
8. What towing and roadside services does ProAssist offer?
We provide vehicle towing, on-the-spot mechanical assistance when possible, battery jump-starts, tire replacement, fuel delivery, and vehicle recovery across Portugal.
9. Does ProAssist provide rental or replacement vehicles?
Yes. We can arrange rental or replacement vehicles when needed, as part of our assistance coordination.
10. Can ProAssist help with vehicle repatriation?
Yes, we can coordinate vehicle transport back to the customer’s home country or to a designated repair facility.
Coverage & Process
11. Where in Portugal are ProAssist’s services available?
Our network covers mainland Portugal and key island regions (Madeira and the Azores), ensuring nationwide assistance.
12. How does the claims or service request process work?
International Emergency Services / Air Ambulance Companies can contact our 24/7 support center. Once the request is made, our team coordinates the required services and provides updates in real-time.
13. How does ProAssist ensure service quality?
We work with a vetted network of providers, apply strict quality standards and conduct regular performance reviews to ensure reliable, professional service.
Contact & Support
14. How can International Emergency Services / Air Ambulance Companies contact ProAssist?
We operate a 24/7 assistance line, accessible by phone and email.
+351 289 990 110 / +351 918 792 047
ops@proassistportugal.com (24/7)
15. How can International Emergency Services / Air Ambulance Companies monitor ongoing cases?
We provide regular updates and reporting for each case.